Our Withdrawal Policy can be summarised, but not exhaustively as the user being required Deposit and Rake $50 to Withdraw for Poker.
In the event the user plays on multiple products or others aside from only poker, a sufficient and reasonable level of play is required to cover processing, administrative fees and to ensure HighStakes is used to wager, not as a banking service.
HighStakes aims to process withdrawals in 48 hours. Some requests may take up to 3-7 days depending on the amount and method used.
HighStakes operates with a closed-loop policy whereby the user must withdraw to the method the funds originated (deposited) from. When multiple deposit sources are used the funds are withdrawn across these in a proportional manner.
HighStakes will charge no fees for any withdrawals. Please note that your deposit method may charge you a small % which can be found on their TOS page.
HighStakes will clearly display the exchange rate you are receiving at the time of the withdrawal. This is taken from Google Finance.
All withdrawals go through an internal review to ensure that fraud prevention, anti-money laundering, counter-terrorism financing, legal obligations and regulatory requirements are met. As a result withdrawals may be put on hold for a short period of time until investigated thoroughly.
HighStakes have the right to cancel any withdrawal and return the funds to your cashier where:
Players cannot withdraw funds originating from a P2P which have not been used to play with.
Player funds are held in segregated bank accounts which shall not be used for any operational purpose. This ensures that your funds can be withdrawn in accordance with our fraud prevention procedures.
Bonus can only be withdrawn once they have been cleared and have met our TOS requirements.
HighStakes terms and conditions relating to withdrawals are as follows:
Additional KYC is encouraged for serious users to expedite the process and is especially useful if a user deposits and withdraws using multiple payment methods.
Depending on the user profile a player might be required to contribute > 50% of their total withdrawals, including any pending withdrawal request in poker rake. This clause is of particular importance for users who participate in freerolls, target overlay tournaments and are deemed not to be beneficial to poker ecology. Factors taken into account include total player deposits, player rake, withdrawals already processed and user score.
In rare cases HighStakes may ask the user to withdraw via another method in the event the specific payment method e.g. Paysafe Card, that was used for deposit, cannot process cashouts.